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Frequently Asked Question

Provide professional answers to questions.

How do you handle quality issues if they arise?

We provide a comprehensive quality guarantee. If there are any quality issues, we will offer free replacements or refunds and cover the associated shipping costs.

What payment methods do you accept? What are the payment terms?

We accept T/T, L/C (Letter of Credit), and PayPal through Alibaba. Standard payment terms are 30% deposit and 70% balance payment against the BL.

What is the lead time from order placement to delivery?

The lead time for standard products is 15-20 days, and for customized products, it will need to add 20days for mold. We also offer expedited services, and specific timelines can be negotiated.

Can you provide samples? How are sample fees and shipping costs calculated?

We provide free samples, and customers only need to cover the shipping cost. Samples will be shipped within 3-5 business days.

What is the minimum order quantity (MOQ)? What is the unit price?

The MOQ for standard products is 100cs. Unit prices vary based on order volume and customization requirements, with discounts available for larger orders.

Are the products free from PFAS or other harmful chemicals?

We offer PFAS-free products. But for food in high temperature(70℃), we also provide low fluorine which is complying with FDA and EU food safety standards to ensure safe use.

Are the products made from 100% plant fibers? Do you have eco-certifications (e.g., FSC, BPI, OK Compost)?

Yes, our products are made from 100% natural plant fibers with sugarcane and bamboo pulp and our products are certified by BPI, and DIN, ensuring they are fully biodegradable and environmentally friendly.

Can you provide detailed product specifications (size, capacity, shape, etc.)? Do you support custom sizes or designs?

We offer a variety of standard sizes and shapes (e.g., round, square, rectangular) with capacities ranging from 350ml to 1600ml. Plates, clamshells, trays and bowls are all available. Custom sizes, shapes, and printed designs(only for clams) are all available. We also provide paper straw for eco-frienly use.

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